Shipping Order Processing Time
• All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.
• If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you via email or phone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:
• Standard Shipping (Within Malaysia): 3-7 business days
• Express Shipping (Within Malaysia): 1-3 business days
• International Shipping: Currently, we do not ship outside Malaysia.
Please note: Delivery times may be affected by unforeseen circumstances such as customs delays, weather conditions, or courier disruptions.
Shipment Confirmation & Order Tracking
• Once your order has shipped, you will receive an email confirmation with tracking information.
• Tracking details will be activated within 24 hours after dispatch.
Shipping Restrictions
• We do not ship to P.O. boxes or APO/FPO addresses.
• Large or bulk orders may require additional processing time. If necessary, we will contact you with more details.
Damaged, Lost, or Delayed Shipments
• EWorld Hub Sdn Bhd is not liable for any products damaged or lost during shipping. If your package arrives damaged, please contact the courier service directly to file a claim.
• If your order does not arrive within the estimated timeframe, please contact us at [your email/contact number], and we will assist in tracking the shipment.
Return & Refunds Policy
Refunds, Cancellations, Returns, and Exchanges
Cancellation: Buyers may cancel purchases at any time before shipment. Once shipped, the purchase is subject to the return process rather than cancellation.
Returns: Buyers can request a return of purchased items within 7 days from the date of receipt. Return-related matters will be governed by relevant laws and regulations, which take precedence over the seller’s terms and conditions. Return costs will be borne by the party responsible for the return request:
– The buyer, if the return is due to a change of mind.
– The seller, if the return is due to defects in the item, delivery delays, or delivery of the wrong or different item.
Exchanges: For exchanges via mail, the customer must cover postage charges. In-store exchanges incur no postage fees.
Refurbished Items: There is no guarantee on overseas shipping for refurbished items. Warranty and refunds do not apply to minor cosmetic imperfections of refurbished products, such as scratches, marks, or discoloration. No refund or support will be provided for such imperfections.
Liability: The seller will not be liable for defects arising from unsuitable or improper use by the customer or third parties, including fair wear and tear, wilful damage, negligence, abnormal working conditions, defective handling, improper maintenance, excessive load, unsuitable materials, or failure to follow instructions. The seller is also not liable for losses due to shipment delays or item feature mismatches. In the event of a refund, the amount shall not exceed the cost price of the item.
Return Conditions for New Items: Returns are accepted for the following reasons:
– Incorrect item received (must be unopened with all seals and tags intact).
– Damaged or faulty item.
– Missing accessories.
– Item does not match the description or pictures.
– Counterfeit item.
Change of Mind Returns: Returns for items where the customer has changed their mind will only be accepted if:
– The item is unopened.
– All seals and tags are intact (if applicable).
Returns that do not meet these requirements may be rejected.
Overseas Purchases: For overseas purchases, return costs may be prohibitive. The seller assumes no responsibility for such cases. Upon completion of the return or cancellation process, the company will refund the purchase amount using the same payment method used by the buyer